STEP 1
Initial Consultation
Please give us a call to arrange a time to meet with one of our qualified Kitchen Designers — we look forward to getting started on your project.
If you are building a new home, we will arrange for you to meet us in our showroom, and we will ask you to email through a set of your house plans prior to your appointment so we can review them ahead of time.
If you are renovating an existing home, your designer will arrange a suitable time to visit you on site for an initial consultation. This includes taking measurements, assessing your space, and capturing photos to use as a design reference.
During this first meeting, we’ll talk through how you use your space day-to-day, along with your ideas around layout, appliances, materials, style, colour preferences, and overall investment goals.
Please allow approximately 2 hours for this initial consultation so we can take the time to fully understand your project.
STEP 2
Design Phase
Your designer will now begin developing your initial custom kitchen concepts back in the office.
Once these are ready, we will invite you into our showroom to present your design in detail. This presentation will include floor plans, elevations, 3D renders, and indicative budget pricing, giving you a clear picture of your new kitchen and joinery, and how it could come together.
Each design is carefully developed (typically 12–24 hours of design time), ensuring your kitchen is thoughtfully considered and tailored specifically to your home and lifestyle.
At this stage, you are welcome to:
- proceed with Cooper Webley and move into the next phase
- take the design away (a design fee may apply if plans are requested without proceeding)
- or decide not to move forward at this time
There is absolutely no pressure to proceed — we understand that timing, budget, or priorities may mean the project pauses here, and that’s completely fine.
However, if you love your design and choose to proceed, a 10% deposit based on budgetary pricing will confirm your project and allow us to move into the next stage of work.
STEP 3
Final Sign Off
Once we have received your commitment to proceed, your Designer will now confirm all pricing and any variations discussed (along with any joinery design changes).
We will then invite you back into the showroom for our final design sign off meeting.
It is at this meeting that all your finer design details are confirmed. This will also include a sign-off on material/colour selections, handles, appliances, etc. along with any preferred installation dates.
Your Designer will then spend time developing your final design sign-off plans, joinery specifications (including appliances), etc. These plans will form part of your portfolio which will be handed over to the Production Team to commence the next stage of your joinery journey.
You will now also receive a progress invoice from our Admin Team equal to 20% of your quote.
STEP 4
Pre Production
Your project will be allocated to one of our Project Managers who will organise a visit to the site for a final site measure.
The final measure typically happens around 8 weeks out from when your joinery is required. More bespoke jobs (e.g. lacquering) may require an additional 2 to 3 weeks.
Your custom joinery is then drawn up for manufacture, signed off by your Designer, and then sent to the floor to begin manufacture. Service plans for pre-wire etc. are also issued during this time by your Project Manager.
STEP 5
Manufacture
All materials are ordered and manufacture commences.
Once your joinery has been carefully manufactured in our Nelson factory, your designer will personally review everything to make sure it meets your expectations and is finished exactly as planned. From there, we will prepare it for safe delivery and installation on site.
You will now also receive a progress invoice from our Admin Team equal to 65% of your quote.
STEP 6
Installation
All your joinery will now be expertly fitted on-site. This process generally takes between 2-4 days and will depend on the complexities of your design.
Specialty components such as stone benchtops can only be templated once the joinery has been installed. Delivery of your tops will involve a 5-10 day turnaround after templating.
Splashbacks are another item that requires templating (after the tops have been installed). Please allow up to 10 days from templating.
An invoice for the balance (the final 5% plus any approved variations) will be sent out following installation.
STEP 7
Final Inspection
Once your project is complete, we will be in touch to check everything is perfect and you are happy with your new finished space.
We take pride in ensuring every detail is right, and this final check-in gives us the opportunity to make sure your new joinery is performing exactly as expected and that you are enjoying your new space.
At Cooper Webley, we are committed to delivering custom joinery that combines thoughtful design, quality craftsmanship, and a natural fit for the way you live in your home. It’s important to us that your joinery not only looks lovely on day one, but continues to perform beautifully over many years to come.
